What is the process to implement Send Grid

IMPOWR supports sending mail via the 3rd party SendGrid (https://sendgrid.com/en-u)

Signing up with SendGrid will require an authorized representative of your organization and configuration work by your mail administrators (typically an internal IT department or Office365 reseller) to allow SendGrid to send email on behalf of your domain. Their support team is very helpful in this process, and they have documentation: https://www.twilio.com/docs/sendgrid/onboarding

Once the service is configured, you will need to setup an API key and authorize that key to send email. Their documentation explains this: https://www.twilio.com/docs/sendgrid/ui/account-and-settings/api-keys

Once that is completed, Continual Care Solutions (CCS) will need the following information to configure IMPOWR:

• the API key
• the address that the email will come from
• the name that the email will come from
• the address that the receiver will use for replies
• the name that the receiver will use for replies

After CCS setups the parameters in IMPOWR, the mail will come from your account, so you'll have visibility into deliverability and everything via their portal.

Let your CCS Contact know if you have any questions.