What does Override refer to on the Staff Action - Billing Opportunities screen
  • 01 Nov 2023
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What does Override refer to on the Staff Action - Billing Opportunities screen

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Article summary

When a selected service is identified for the activities performed, it displays as the DSP Selected Service on the Staff Action - Billing Opportunities screen. While many times the DSP has correctly identified the service performed for the activities, sometimes the billing team may feel a different service should be used for billing puposes. The billing team has the ability to override the selected service and replace that service with another service for billing purposes.

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Even after being overridden, the original selected service is still displayed in the Staff Action - Billing Opportunities screen. But, in addition to that, the new service that overrode the original selected service is also displayed - in the Override column.

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