On occasion, when you try to import a file containing account role settings, you might get an error that looks something similar to the following:
When that happens, there is a simple fix that you can do on your own...
When the account role settings were exported, it saved those settings in a .xls file. The problem is that the file is only temporarily saved and saved with the name of 'DataExport(1).xls or something similar. You need to take that downloaded file, open it, and then resave it again with a real name. Then it will become an actual saved file, which should be able to be imported.
If you continue to have issues with importing the file, please contact your Continual Care Solutions account manager, who can assist you further.