Using an iPad to access the Board

As you know, imPowr software is web-based software that is accessible on the internet via an Internet browser (or Web browser).

While there are many Internet browsers available for people to use, some devices or products only use specific internet browsers or a version of a specific browser designed specifically for their device. Each browser has its own characteristics, causing it to respond or perform in a certain manner when accessing and displaying imPowr. Apple iPads(TM) use Apple’s Safari(TM) browser. When an iPad user tries to view an imPowr PDF document using the iPad version of the Safari browser, they get a single page preview of the document. But, because they (a user) only see a single page, they might think it's an imPowr software issue - It isn’t. The single page PDF document preview is a function of the Safari browser; it is not an imPowr software issue.

Apple's Safari browser has some optimizations that cause some pages to open and display properly and some to fail to load, when viewed using an iPad. Because of this inconsistency, the only current option to view a full imPowr PDF document on the iPad is to download the document and open it with a PDF viewer (for example, Apple Books(TM)).

For the iPad users who have also reported occasionally logging into the board portal, and not seeing files in the Files tab. This is also due to the inconsistencies of the Safari browser.

To display the files, the following workaround can be used:

1. When a tab is blank, click the picture at upper right as if you are logging out. The screen will refresh.
2. Cancel the logout and the files will display.
3. Click the file you wish to view and it will display as a one-page preview, which is normal behavior for an iPad, until you download it and view the downloaded file.

In light of the above, the following is what all board members can do, when viewing files using the Safari browser:

“If the file tab comes up blank, click on the photo at upper right as if you were logging out. The screen will refresh and show the files. Close the popup and you can now view the file preview. To view the entire file, download it and view the downloaded file.”