How do I set up Staff Action Alert Thresholds

  • Published on Jan 9, 2024
  • 1 minute(s) read
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  1. Access the Configuration Reference Libraries (System > Settings & Security > Configuration).

  2. Locate and click on the 'Staff Action Alert Thresholds'.

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  1. Click 'Add New'.

  2. Enter the thresholds where upon if a support action did not occur within that period of time (days or hours), it would be considered as either lagging (not yet completed) or missing (not completed and late):

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  1. Click 'Save'.