For security reasons, the shared Entra secret automatically expires.
The following is the process to set up a new client secret:
The first thing you need to do is to reach out to the Continual Care Solutions IT Manager and your Continual Care Solutions representative.
Ahead of time...
- You add another secret to the App Registration
- You convey that secret to the Continual Care Solutions IT Manager via a secure channel
- The Continual Care Solutions IT Manager verify the secret authenticates against the Graph API
- If necessary, you and the Continual Care Solutions IT Manager will work through any issues
Once that is complete...
- At an agreed upon time, you and the Continual Care Solutions IT Manager need to schedule a 15-minute outage to actually make the change.
On a call...
- The Continual Care Solutions IT Manager swaps the old secret for the new one at the agreed-on time (around 3 minutes)
- You test the login (around 2 minutes)
If everything then works...
- We're done with changes
- You mark your calendar for the next rotation
If it doesn't work...
- There are a few things that can be done to try to ensure a "fresh" login (around 5 minutes)
- The Continual Care Solutions IT Manager will roll back the settings to the previous secret (around 3 minutes)
- We're done for now - We'll work through what went wrong and reschedule