# Continual Care Solutions

> Knowledge base documentation for Continual Care Solutions.

## Home

- [How are Newsletters used](https://knowledgebase.impowr.net/docs/how-are-newsletters-used.md)
- [How do I set up Attendance Types](https://knowledgebase.impowr.net/docs/how-do-i-set-up-attendance-types.md)
- [How do I access the community events list](https://knowledgebase.impowr.net/docs/how-do-i-access-the-community-events-list.md)
- [How do I add volunteer opportunities to a community event](https://knowledgebase.impowr.net/docs/how-do-i-add-volunteer-opportunities-to-a-community-event.md)
- [How do I manage a community event](https://knowledgebase.impowr.net/docs/how-do-i-manage-a-community-event.md)
- [Working with Community Events](https://knowledgebase.impowr.net/docs/working-with-community-events.md)
- [How do I track tickets sales, registration, etc. in community events](https://knowledgebase.impowr.net/docs/how-do-i-track-tickets-sales-registration-etc-in-community-events.md)
- [Setting up Volunteer opportunities without being tied to an event](https://knowledgebase.impowr.net/docs/setting-up-volunteers-without-being-the-opportunity-being-assigned-to-an-event.md)
- [How can I enhance the profile information used for my Board Membership](https://knowledgebase.impowr.net/docs/how-can-i-enhance-the-profile-information-used-for-my-board-membership.md)
- [How do I restrict the boards my board members see](https://knowledgebase.impowr.net/docs/how-do-i-restrict-the-boards-my-board-members-see.md)
- [How do I add board members to board committees](https://knowledgebase.impowr.net/docs/how-do-i-add-board-members-to-board-committees.md)
- [How do I add non-board members to board committees](https://knowledgebase.impowr.net/docs/how-do-i-add-non-board-members-to-board-committees.md)
- [How do I add required training for my board members](https://knowledgebase.impowr.net/docs/how-do-i-add-required-training-for-my-board-members.md)
- [How do I create subfolders for files in the board portal](https://knowledgebase.impowr.net/docs/how-do-i-create-subfolders-for-files-in-the-board-portal.md)
- [How do I log into the Board Portal for the very first time](https://knowledgebase.impowr.net/docs/how-do-i-log-into-the-board-portal-for-the-very-first-time.md)
- [How do I use the board portal](https://knowledgebase.impowr.net/docs/how-do-i-use-the-board-portal.md)
- [How do I work with board meetings](https://knowledgebase.impowr.net/docs/how-do-i-work-with-board-meetings.md)
- [How do I work with boards](https://knowledgebase.impowr.net/docs/how-do-i-work-with-boards.md)
- [Using an iPad to access the Board](https://knowledgebase.impowr.net/docs/using-an-ipad-to-access-the-board.md)
- [Can I copy the contract address information into the contract billing address](https://knowledgebase.impowr.net/docs/can-i-copy-the-contract-address-information-into-the-contract-billing-address.md)
- [What is an overview of the contract signing process](https://knowledgebase.impowr.net/docs/what-is-an-overview-of-the-contract-signing-process.md)
- [How can I add new Contract Categories](https://knowledgebase.impowr.net/docs/how-can-i-add-new-contract-categories.md)
- [How do I configure contract templates](https://knowledgebase.impowr.net/docs/how-do-i-configure-contract-templates.md)
- [How do I prepare a contract](https://knowledgebase.impowr.net/docs/how-do-i-prepare-a-contract.md)
- [How do I sign unsign a contract document](https://knowledgebase.impowr.net/docs/how-do-i-sign-unsign-a-contract-document.md)
- [How do I export member lists or any kind of mailing list from the donations page](https://knowledgebase.impowr.net/docs/how-do-i-export-member-lists-or-any-kind-of-mailing-list-from-the-donations-page.md)
- [How do I record donations](https://knowledgebase.impowr.net/docs/how-do-i-record-donations.md)
- [How do I process the Donations received from my Appeal for Donations](https://knowledgebase.impowr.net/docs/how-do-i-process-the-donations-received-from-my-appeal-for-donations.md)
- [How do I send Donation Thank Yous](https://knowledgebase.impowr.net/docs/how-do-i-send-donation-thank-yous.md)
- [How do we set up internal grant application reviews](https://knowledgebase.impowr.net/docs/how-do-we-set-up-internal-grant-application-reviews.md)
- [Helpline Scheduling Tips](https://knowledgebase.impowr.net/docs/helpline-scheduling-tips.md)
- [How do I add a new Volunteer to a Helpline](https://knowledgebase.impowr.net/docs/how-do-i-add-a-new-volunteer-to-a-helpline.md)
- [How do I change a client to a volunteer](https://knowledgebase.impowr.net/docs/how-do-i-change-a-client-to-a-volunteer.md)
- [How do I cleanup Caller Conversations (merge, open, close, delete)](https://knowledgebase.impowr.net/docs/how-do-i-cleanup-caller-conversations-merge-open-close-delete.md)
- [Adding new staff or volunteers for Helplines](https://knowledgebase.impowr.net/docs/adding-new-staff-or-volunteers-for-helplines.md)
- [How does a Volunteer work the Helpline](https://knowledgebase.impowr.net/docs/how-does-a-volunteer-work-the-helpline.md)
- [How do I setup Caller Profiles and Conversation Topics for my Helpline](https://knowledgebase.impowr.net/docs/how-do-i-setup-caller-profiles-and-conversation-topics-for-my-helpline.md)
- [Why can't I delete my Helpline](https://knowledgebase.impowr.net/docs/why-cant-i-delete-my-helpline.md)
- [How do I set up the Profiles for my Helpline](https://knowledgebase.impowr.net/docs/how-do-i-set-up-the-profiles-for-my-helpline.md)
- [How can I sign up for a Helpline](https://knowledgebase.impowr.net/docs/how-can-i-sign-up-for-a-helpline.md)
- [How do I set up a Helpline](https://knowledgebase.impowr.net/docs/how-do-i-set-up-a-helpline.md)
- [How do I use Peer Advisor Subject Matter Expert (SME) Matching](https://knowledgebase.impowr.net/docs/how-do-i-use-peer-advisor-subject-matter-expert-sme-matching.md)
- [How do use Peer Matching favorites](https://knowledgebase.impowr.net/docs/how-do-use-peer-matching-favorites.md)
- [How can I periodically save my Helpline Call Log](https://knowledgebase.impowr.net/docs/how-can-i-periodically-save-my-helpline-call-log.md)
- [Helpline Demo](https://knowledgebase.impowr.net/docs/helpline-demo.md)
- [Is Volunteerism and Community Events linked](https://knowledgebase.impowr.net/docs/is-volunteerism-and-community-events-linked.md)
- [How can I assign a volunteer to an activity that is not tied to a Community Event](https://knowledgebase.impowr.net/docs/how-can-i-assign-a-volunteer-to-an-activity-that-is-not-tied-to-a-community-event.md)
- [How can I add an alternate addressee name to a mailing list](https://knowledgebase.impowr.net/docs/how-can-i-add-an-alternate-addressee-name-to-a-mailing-list.md)
- [How do I use Email Templates and Mail Merges](https://knowledgebase.impowr.net/docs/how-do-i-use-email-templates-and-mail-merges.md)
- [How do I get the Contact Types to display in the Call Center](https://knowledgebase.impowr.net/docs/how-do-i-get-the-contact-types-to-display-in-the-call-center.md)
- [How can I add or remove Transport Request Programs](https://knowledgebase.impowr.net/docs/how-can-i-add-or-remove-transport-request-programs.md)
- [Where are departments setup](https://knowledgebase.impowr.net/docs/where-are-departments-setup.md)
- [How do I create a Merged route in the Transport Calendar](https://knowledgebase.impowr.net/docs/how-do-i-create-a-merged-route-in-the-transport-calendar.md)
- [How can I easily see My Clients when I am the Case Manager](https://knowledgebase.impowr.net/docs/how-can-i-easily-see-my-clients-when-i-am-the-case-manager.md)
- [How do I work with the Activity Dashboard and other Dashboards](https://knowledgebase.impowr.net/docs/how-do-i-work-with-the-activity-dashboard-and-other-dashboards.md)
- [How do I change the Dashboard Tab names or sort order](https://knowledgebase.impowr.net/docs/how-do-i-change-the-dashboard-tab-names-or-sort-order.md)
- [How can I set up Favorite pages](https://knowledgebase.impowr.net/docs/how-can-i-set-up-favorite-pages.md)
- [How do I remove a displayed custom query if I cannot access MyDashboard](https://knowledgebase.impowr.net/docs/how-do-i-remove-a-displayed-custom-query-if-i-cannot-access-mydashboard.md)
- [How do I add the Document Approval widget to my Dashboard](https://knowledgebase.impowr.net/docs/how-do-i-add-the-document-approval-widget-to-my-dashboard.md)
- [How can I add a link to another page on my Dashboard](https://knowledgebase.impowr.net/docs/how-can-i-add-a-link-to-a-page-on-my-activity-dashboard.md)
- [How do I add a dataset to an individual's personal dashboard](https://knowledgebase.impowr.net/docs/how-do-i-add-a-dataset-to-an-individuals-personal-dashboard.md)
- [How can I send an email using an email template](https://knowledgebase.impowr.net/docs/how-can-i-send-an-email-using-an-email-template.md)
- [How can I set up MyDashboard](https://knowledgebase.impowr.net/docs/how-can-i-set-up-my-dashboard.md)
- [How do I make a specific dashboard tabs visible to users](https://knowledgebase.impowr.net/docs/how-do-i-make-a-specific-dashboard-tabs-visible-to-users.md)
- [How do I restrict viewing of Activity Dashboard tabs](https://knowledgebase.impowr.net/docs/how-do-i-restrict-viewing-of-activity-dashboard-tabs.md)
- [What are some of the Activity Dashboard articles in Knowledge Base](https://knowledgebase.impowr.net/docs/what-are-some-of-the-activity-dashboard-articles-in-knowledge-base.md)
- [Copying (Pushing) MyDashboard to Other Users](https://knowledgebase.impowr.net/docs/copying-mydashboard-to-others.md)
- [How can I sort Dashboard Panels](https://knowledgebase.impowr.net/docs/how-can-i-sort-dashboard-panels.md)
- [How can I move a dashboard or metric from one tab to another](https://knowledgebase.impowr.net/docs/how-can-i-move-a-dashboard-or-metric-from-one-tab-to-another.md)
- [How do I add a custom dataset to MyDashboard](https://knowledgebase.impowr.net/docs/how-do-i-add-a-custom-dashboard-to-mydashboard.md)
- [How do I enter Workorders from MyDashboard](https://knowledgebase.impowr.net/docs/how-do-i-enter-workorders-from-mydashboard.md)
- [When do I use Repetitive or Recurring Tasks](https://knowledgebase.impowr.net/docs/when-do-i-use-repetitive-or-recurring-tasks.md)
- [Where do I find the locations displayed in Facility Workorders](https://knowledgebase.impowr.net/docs/where-do-i-find-the-locations-displayed-in-facility-workorders.md)
- [How do I restrict Workorder Submittals and Workorder Task Viewing](https://knowledgebase.impowr.net/docs/how-do-i-restrict-workorder-submittals-and-workorder-task-viewing.md)
- [How should I filter the Task List to see workorders and general tasks](https://knowledgebase.impowr.net/docs/how-should-i-filter-the-task-list-to-see-workorders-and-general-tasks.md)
- [How are Task Kanbans used](https://knowledgebase.impowr.net/docs/how-are-task-kanbans-used.md)
- [How do I work with Task Kanbans](https://knowledgebase.impowr.net/docs/how-do-i-work-with-task-kanbans.md)
- [How are Task related privileges enforced](https://knowledgebase.impowr.net/docs/how-are-task-related-privileges-enforced.md)
- [How are Service Levels used in Workorders and Tasks](https://knowledgebase.impowr.net/docs/how-are-service-levels-used-in-workorders-and-tasks.md)
- [Task related reserved words used in Notifications](https://knowledgebase.impowr.net/docs/task-related-reserved-words-used-in-notifications.md)
- [How can I use Service Tickets (Tasks)](https://knowledgebase.impowr.net/docs/how-can-i-use-service-tickets-tasks.md)
- [Auto Repeat Tasks](https://knowledgebase.impowr.net/docs/auto-repeat-tasks-1.md)
- [How do I enter and use Workorders](https://knowledgebase.impowr.net/docs/how-do-i-enter-and-use-workorders.md)
- [Why does my Apply button stop displaying when creating a Task](https://knowledgebase.impowr.net/docs/why-does-my-apply-button-stop-displaying-when-creating-a-task.md)
- [How can I add website links into the Wellness Check Portal questions](https://knowledgebase.impowr.net/docs/how-can-i-add-website-links-into-the-wellness-check-portal-questions.md)
- [Where can I track PPD skin tests for TB](https://knowledgebase.impowr.net/docs/where-can-i-track-ppd-skin-tests-for-tb.md)
- [How can I indicate that a Staff Member displayed in the Not Submitted Wellness Check log was already screened for a Wellness Check](https://knowledgebase.impowr.net/docs/how-can-i-indicate-that-a-staff-member-displayed-in-the-not-submitted-wellness-check-log-was-already-screened-for-a-wellness-check.md)
- [How can I indicate why someone did not submit their Wellness Check](https://knowledgebase.impowr.net/docs/how-can-i-indicate-why-someone-did-not-submit-their-wellness-check.md)
- [How do I change the displayed message shown in the Wellness Check Quick Reviews](https://knowledgebase.impowr.net/docs/how-do-i-change-the-displayed-message-shown-in-the-wellness-check-quick-reviews.md)
- [How do I do a Quick Review in the Wellness Check or Visitor Log](https://knowledgebase.impowr.net/docs/how-do-i-do-a-quick-review-in-the-wellness-check-or-visitor-log.md)
- [How do I use visitor trackers](https://knowledgebase.impowr.net/docs/how-do-i-use-visitor-trackers.md)
- [How do I use wellness checks](https://knowledgebase.impowr.net/docs/how-do-i-use-wellness-checks.md)
- [How do I use quarantine trackers](https://knowledgebase.impowr.net/docs/how-do-i-use-quarantine-trackers.md)
- [How do I enter vaccinations into the Vaccination List](https://knowledgebase.impowr.net/docs/how-do-i-enter-vaccinations-into-the-vaccination-list.md)
- [How can I track client and staff member vaccinations](https://knowledgebase.impowr.net/docs/how-can-i-track-client-and-staff-member-vaccinations.md)
- [Why don't my documents display in the Client Documents List](https://knowledgebase.impowr.net/docs/why-dont-my-documents-display-in-the-client-documents-list.md)
- [How do DDP Dates work](https://knowledgebase.impowr.net/docs/how-do-ddp-dates-work.md)
- [How do I copy Client Documents](https://knowledgebase.impowr.net/docs/how-do-i-copy-client-documents.md)
- [How do I make changes to the Behavior List](https://knowledgebase.impowr.net/docs/how-do-i-make-changes-to-the-behavior-list.md)
- [How can I create or edit the checklists in an Application](https://knowledgebase.impowr.net/docs/how-can-i-create-or-edit-the-checklists-in-an-application.md)
- [How do Submittal Thank You messages get selected](https://knowledgebase.impowr.net/docs/how-do-submittal-thank-you-messages-get-selected.md)
- [How do I setup Quick Referral screening questions](https://knowledgebase.impowr.net/docs/how-do-i-setup-quick-referral-screening-questions.md)
- [Why can't I see a client in the drop-down list to add them to Client Groups](https://knowledgebase.impowr.net/docs/why-cant-i-see-a-client-in-the-drop-down-list-to-add-them-to-client-groups.md)
- [How do I create a Healthcare Event](https://knowledgebase.impowr.net/docs/how-do-i-create-a-healthcare-event.md)
- [How do I configure the Staff Status Wizard (when deactivating staff)](https://knowledgebase.impowr.net/docs/how-do-i-configure-the-staff-status-wizard-when-deactivating-staff.md)
- [How do I set up the Support Services used in my Staff Action Plan](https://knowledgebase.impowr.net/docs/how-do-i-set-up-the-support-services-used-in-my-staff-action-plan.md)
- [Where does the CCO name on the SAP Printout come from](https://knowledgebase.impowr.net/docs/where-does-the-cco-name-on-the-sap-printout-come-from.md)
- [Why isn't billing for bed checks showing up for a client](https://knowledgebase.impowr.net/docs/why-isnt-billing-for-bed-checks-showing-up-for-a-client.md)
- [How do I set up Staff Action Support Prompt Levels](https://knowledgebase.impowr.net/docs/how-do-i-set-up-staff-action-support-prompt-levels.md)
- [Using Behavior Tracking Only client documents](https://knowledgebase.impowr.net/docs/using-behavior-tracking-only-client-documents.md)
- [How do I set session minute alerts so when someone is close to a full or half day](https://knowledgebase.impowr.net/docs/how-do-i-set-session-minute-alerts-so-when-someone-is-close-to-a-full-or-half-day.md)
- [How do I get travel and documentation time to display in the Monthly Report](https://knowledgebase.impowr.net/docs/how-do-i-get-travel-and-documentation-time-to-display-in-the-monthly-report.md)
- [How do I get metrics to display in Program Insights](https://knowledgebase.impowr.net/docs/how-do-i-get-metrics-to-display-in-program-insights.md)
- [How do I account for Staff Activities like documentation and travel in Billing Rulesets](https://knowledgebase.impowr.net/docs/how-do-i-account-for-staff-activities-like-documentation-and-travel-in-billing-rulesets.md)
- [What is the group size for Documentation and Travel](https://knowledgebase.impowr.net/docs/what-is-the-group-size-for-documentation-and-travel.md)
- [When do Staff Action Plans (SAPs) display in the Work Queue](https://knowledgebase.impowr.net/docs/when-do-staff-action-plans-saps-display-in-the-work-queue.md)
- [When does the Billing Summary Pop-up Alert occur](https://knowledgebase.impowr.net/docs/when-does-the-billing-summary-pop-up-alert-occur.md)
- [Can I clear the billable service and rerun auto-calculate billable service](https://knowledgebase.impowr.net/docs/can-i-clear-the-billable-service-and-rerun-auto-calculate-billable-service.md)
- [How do I see the reason why something cannot be billed](https://knowledgebase.impowr.net/docs/how-do-i-see-the-reason-why-something-cannot-be-billed.md)
- [How do I know if a Care/Life Plan or SAP can be deleted](https://knowledgebase.impowr.net/docs/how-do-i-know-if-a-carelife-plan-or-sap-can-be-deleted.md)
- [How much text can be entered in a POMS Goal Note](https://knowledgebase.impowr.net/docs/how-much-text-can-be-entered-in-a-poms-goal-note.md)
- [How can I quickly determine the number of units which will be billed](https://knowledgebase.impowr.net/docs/how-can-i-quickly-determine-the-number-of-units-which-will-be-billed.md)
- [How are Current Past and Future Bed Checks displayed](https://knowledgebase.impowr.net/docs/how-are-current-past-and-future-bed-checks-displayed.md)
- [How do I change the Start or End Date on a Staff Action Plan](https://knowledgebase.impowr.net/docs/how-do-i-change-the-start-or-end-date-on-a-staff-action-plan.md)
- [How can I see why Billable Service was not as expected or was Not Billable](https://knowledgebase.impowr.net/docs/how-can-i-see-why-billable-service-was-not-as-expected-or-was-not-billable.md)
- [How does Default to Group Support in the Program Settings work](https://knowledgebase.impowr.net/docs/how-does-default-to-group-support-in-the-program-settings-work.md)
- [How does Show filter work in the Care Plan Summary](https://knowledgebase.impowr.net/docs/how-does-show-filter-work-in-the-care-plan-summary.md)
- [How does the EVV Location Work](https://knowledgebase.impowr.net/docs/how-does-the-evv-location-work.md)
- [How do I create a dashboard report for my Staff Action - Work Queue](https://knowledgebase.impowr.net/docs/how-do-i-create-a-dashboard-report-for-my-staff-action-work-queue.md)
- [How can I configure the Client Wizard (used when deactivating clients)](https://knowledgebase.impowr.net/docs/how-can-i-configure-the-client-wizard-used-when-deactivating-clients.md)
- [What privilege is needed to edit Client Documents](https://knowledgebase.impowr.net/docs/what-privilege-is-needed-to-edit-client-documents.md)
- [Where can I view the Program Dashboard](https://knowledgebase.impowr.net/docs/where-can-i-view-the-program-dashboard.md)
- [How can I identify the individuals who refused to allow their EVV location information](https://knowledgebase.impowr.net/docs/how-can-i-identify-the-individuals-who-refused-to-allow-their-evv-location-information.md)
- [How can I quickly see who is missing Medicaid numbers](https://knowledgebase.impowr.net/docs/how-can-i-quickly-see-who-is-missing-medicaid-numbers.md)
- [How can I setup Holidays in the system](https://knowledgebase.impowr.net/docs/how-can-i-setup-holidays-in-the-system.md)
- [How can I add a note when capturing performing the Daily Activity](https://knowledgebase.impowr.net/docs/how-can-i-add-a-note-when-capturing-performing-the-daily-activity.md)
- [How can I update Staff Action Plans in Bulk](https://knowledgebase.impowr.net/docs/how-can-i-update-staff-action-plans-in-bulk.md)
- [How can I get alerted if I sessions are just short of a full day](https://knowledgebase.impowr.net/docs/how-can-i-get-alerted-if-i-sessions-are-just-short-of-a-full-day.md)
- [What is an example of a Billing Workflow](https://knowledgebase.impowr.net/docs/what-is-an-example-of-a-billing-workflow.md)
- [How can I copy the settings from one Program to another](https://knowledgebase.impowr.net/docs/how-can-i-copy-the-settings-from-one-program-to-another.md)
- [How can I compare the settings for my Programs](https://knowledgebase.impowr.net/docs/how-can-i-compare-the-settings-for-my-programs.md)
- [How can I quickly tell if programs have billing rules](https://knowledgebase.impowr.net/docs/how-can-i-quickly-tell-if-programs-have-billing-rules.md)
- [How do I setup alerts for Program Combinations](https://knowledgebase.impowr.net/docs/how-do-i-setup-alerts-for-program-combinations.md)
- [How do I turn on Bedroom Sweeps or PICA Sweeps](https://knowledgebase.impowr.net/docs/how-do-i-turn-on-bedroom-sweeps-or-pica-sweeps.md)
- [How can I check if Bed Check Times for Billing are consistent between programs](https://knowledgebase.impowr.net/docs/how-can-i-check-if-bed-check-times-for-billing-are-consistent-between-programs.md)
- [How do I set or change a Program Billing Interval](https://knowledgebase.impowr.net/docs/how-do-i-set-or-change-a-program-billing-interval.md)
- [How do I enable Billing Units rounding for sessions](https://knowledgebase.impowr.net/docs/how-do-i-enable-billing-units-rounding-for-sessions.md)
- [How does the configuration setting Restrict Access to Program Staff work](https://knowledgebase.impowr.net/docs/how-does-the-configuration-setting-restrict-access-to-program-staff-work.md)
- [How can I enable PICA Sweeps](https://knowledgebase.impowr.net/docs/how-can-i-enable-pica-sweeps.md)
- [How do I copy billing rules](https://knowledgebase.impowr.net/docs/how-do-i-copy-billing-rules.md)
- [How can I get Header Text or a Title to display on the Monthly Report](https://knowledgebase.impowr.net/docs/how-can-i-get-header-text-or-a-title-to-display-on-the-monthly-report.md)
- [How can I get Additional Information to display in the Monthly Report](https://knowledgebase.impowr.net/docs/how-can-i-get-additional-information-to-display-in-the-monthly-report.md)
- [Does anything display if there are Overlapping Dates between Staff Action Plans](https://knowledgebase.impowr.net/docs/does-anything-display-if-there-are-overlapping-dates-between-staff-action-plans.md)
- [Does anything display if there is a Gap between Staff Action Plans](https://knowledgebase.impowr.net/docs/does-anything-display-if-there-is-a-gap-between-staff-action-plans.md)
- [How can I get a Client Financial Summary to display in the Monthly Report](https://knowledgebase.impowr.net/docs/how-can-i-get-a-client-financial-summary-to-display-in-the-monthly-report.md)
- [How can I get a Client Attendance Summary to display in the Monthly Report](https://knowledgebase.impowr.net/docs/how-can-i-get-a-client-attendance-summary-to-display-in-the-monthly-report.md)
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