How do I control session overlaps
  • 25 Apr 2024
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How do I control session overlaps

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Article summary

A simple overlap of sessions can cause an opportunity to not be billable. So users have to be very aware of that when entering session hours - a simple overlap of 1 minute can cause an opportunity to not be billable.

Example - the following scenario has a session overlap - one session ends at 8A and the other begins at the same time:
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Example - the following scenario does not have a session overlap - the session end time and start time are not the same:
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