How can the system say my staff member is terminated if they display as active

  • Published on Apr 26, 2022
  • 1 minute(s) read
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When a user tries to log into the system or the system says a they are terminated, but when you look at their account profile and see they are active, please do the following:

  • Check the profile tab of their account profile to see if there are any dates listed in the Terminated field found in the Termination Information panel:

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  • If a termination date is present, please go into the Edit mode and copy that termination information to the account profile comments (for future reference).

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  • Delete the date from the Termination Information.

  • Save the account, and ask the user to try to relog in again - this slight change should have fixed the problem.

  • If the problem persists, please reach out to your system administrator of Continual Care Solutions for support.