How can I change a Program's Agency Case Number to be 1 segment versus 3

The case number in some agencies is only a single value whereas in other agencies, the number might be separated into 3 segments. In the Program Workflow, you can change the agency case number to accommodate the number of segments that works best for your agency.

Single Value:

Three Segments:

In the Program Workflow setup screen, look for the Case Number Style Tab drop-down list.

Select the style which best meets your agency's needs:

Three Segment or Single Value:

Save your changes when completed.